A Traveling Tailspin
Remember the days when after your flight landed, you could walk out of airport gate and straight into the arms of smiling and welcoming family members? Well, security measures have made that impossible...
View ArticleARCHIVE: destinationCRMblog.com Posts, October 2009
So here's a new feature: We're going to start aggregating each month's posts, for easier reference. We'll start this off with a few groupings from the month of October — which, if you'll permit a...
View ArticleDo Consumers Really Control Customer Service?
You might think after looking at the title that I’m on some type of crazy pills, or just didn’t have my second cup of coffee. (If you’re thinking it’s the coffee, you’re right.) At first glance, you...
View ArticleCustomer Experience: Lifeboat for Today’s Economy?
In the ramp up for Bozeman, Mont.-based on-demand customer experience management provider RightNow Technologies’ Summit 2008 here in Colorado Springs, you can expect many of the attendees to yearn for...
View ArticleSaaS-y Applications
After RightNow Technologies CEO Greg Gianforte gave his company update and thoughts on why customer experience is going to have a major play in many businesses’ strategies moving forward here at the...
View ArticleGaining Market Share in a Down Economy
I had an interesting conversation with Christopher Faulkner, vice president of sales for Scottsdale, Ariz.-based contact center solution provider TDI about its newest outbound communications offering,...
View ArticleSalesforce.com Is Obama’s New Plaything
There are big happenings this morning out in San Francisco, where Salesforce.com cofounder, chairman, and CEO Marc Benioff is expected to take the stage in a few hours (damn you, Pacific time!) to...
View ArticleEXCLUSIVE: Social CRM Vendors Don’t Walk The Talk (Guest-Blog by Jeremiah...
by Jeremiah Owyang, partner, Altimeter Group. Surveying the Social CRM Industry. At the Altimeter Group, business partner Ray Wang (focused on enterprise strategy) and I (customer strategy) are...
View ArticleGUEST-BLOG: The State of Social CRM: 6 Takeaways from #SCRMsummit
By Brian Vellmure, FreeCRMstrategies, @CRMstrategies on Twitter February 12, 2010 One of the worst snowstorms in the history of our Nation’s capital, the most flight cancellations since 9/11 (almost...
View ArticleNothing to Wear to RightNow Summit ’10
I never check my bags when flying. Even before the hassle of baggage fees and self check-in kiosks, I’ve always been adamant about taking my things with me on the plane for fear of them being lost or...
View ArticleA Traveling Tailspin
Remember the days when after your flight landed, you could walk out of airport gate and straight into the arms of smiling and welcoming family members? Well, security measures have made that impossible...
View ArticleARCHIVE: destinationCRMblog.com Posts, October 2009
So here's a new feature: We're going to start aggregating each month's posts, for easier reference. We'll start this off with a few groupings from the month of October — which, if you'll permit a...
View Article
